Managing returns in the United States can become complicated quickly – especially for international sellers and ecommerce brands managing inventory from outside the country. ReturnSuite brings receiving, processing, storage and disposition services together through one U.S. logistics partner.
Send customer returns to our U.S. facility and choose what happens next. We can receive and document returned products, inspect merchandise when required, store or consolidate inventory, fulfill resold products, prepare consolidated shipments, coordinate transportation, or route unwanted merchandise for disposal.
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Your customer ships the return to our U.S. warehouse.
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Returned merchandise is received and recorded according to your service requirements.
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Choose the services each return requires—from inspection and storage to consolidation, fulfillment or disposal.
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Determine the best disposition for your returned inventory based on its condition, value and your business needs.
POSSIBLE OUTCOMES
Use our U.S. warehouse address for your customer returns. We receive, log, and securely track every item.
Optional inspection and documentation services provide visibility into condition, quantity, and return reasons.
Store inventory short or long term and consolidate multiple returns for efficient, cost-effective international shipping.
Resell returned merchandise through your storefront or marketplaces. We pick, pack and ship to your new customers.
Consolidate and export inventory in bulk—saving significantly compared to shipping individual returns.
Route unwanted or unsellable merchandise directly to disposal—without unnecessary handling.
Not every returned product should follow the same process. ReturnSuite lets you select the services appropriate for your merchandise and business requirements.
International ecommerce sellers shouldn’t have to ship every customer return individually back overseas.
ReturnSuite provides a U.S.-based solution for receiving and managing returned merchandise. Products can be inspected, stored, consolidated, resold and fulfilled domestically, exported in consolidated shipments, or disposed of according to your instructions.
By recovering, consolidating or reselling returned merchandise domestically, merchants may reduce unnecessary international transportation and recover more value.
Specialized receiving, handling and storage solutions for furniture and oversized products.
Move products toward disposal without unnecessary inspection or detailed processing.
We create return workflows that fit your merchandise and volume.
Returned merchandise that can be resold doesn’t necessarily need to leave the United States.
With ReturnSuite, eligible returned products can be stored and fulfilled to new U.S. customers after resale—helping you turn returned inventory back into revenue while avoiding unnecessary international transportation.
Receive
Inspect
Store
Resell
Fulfill
From basic receiving and disposal to inspection, consolidation, recommerce fulfillment and international shipping, ReturnSuite gives you one U.S. solution for managing returned inventory.
Returned inventory does not always need to leave the United States. When merchandise can be resold, ReturnSuite can support domestic fulfillment to a new customer, helping merchants recover value while avoiding unnecessary international movement.
Direct eligible customer returns to a U.S. receiving location operated by American eLogistics. Returned merchandise can be received and processed according to your operating requirements, giving international merchants a practical way to manage U.S. returns without routing each item overseas.
When detailed processing is required, returned products can be documented and inspected to capture the information needed for inventory decisions. Processing requirements can be matched to the merchandise and your return workflow.
Returned products can be held for future disposition or combined into larger shipments. Consolidation can reduce the inefficiency of moving returned products individually and gives merchants more control over when inventory is shipped.
Returned inventory does not always need to leave the United States. When merchandise can be resold, ReturnSuite can support domestic fulfillment to a new customer, helping merchants recover value while avoiding unnecessary international movement.
For inventory that must be exported, returned products can be consolidated and prepared for international transportation. This creates a more efficient alternative to sending individual returned products internationally as they arrive.
Some returned merchandise has little or no recovery value. For products designated for disposal, a simplified workflow can reduce unnecessary processing. Merchandise can move from receipt toward disposal without requiring the same level of tracking, inspection or product documentation used for recoverable inventory.
ReturnSuite is not a one-size-fits-all returns workflow. Services can be matched to the operations performed on your products. Charges may include receiving, inspection, handling, storage, pick and pack or fulfillment operations, courier release, transportation and other requested services.
This allows a simple disposal return and a return requiring detailed inspection, storage and resale fulfillment to follow different operational paths.
Specialized return solutions are available for oversized products, including furniture and other merchandise requiring additional warehouse handling, storage space or disposition planning. Service requirements and pricing can be evaluated according to product dimensions, handling needs, volume and intended disposition.
ReturnSuite can support international sellers that need a U.S. returns solution as well as domestic ecommerce businesses looking for a more flexible reverse logistics partner. The objective is simple: give merchants one operating framework for receiving returned inventory and deciding what happens to it next.
Create your ReturnSuite account and tell us how you would like your returned inventory handled.
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